Privacy Policy

Privacy policy

1. INTRODUCTION

1.1 The Personal Data Protection Act 2012 (the “PDPA”) establishes a data protection law in Singapore that controls the collection, use and disclosure of information that can be construed as personal data.

1.2 MTFA is committed to complying with the PDPA as it collects, uses, and discloses personal data. Our major personal data protection policies are outlined in this Policy.

2. PERSONAL DATA

By visiting our websites and entering into business or other dealings with us, you expressly consent to our collection, use and disclosure of your personal information in the manner set out in this Privacy Policy.

What is personal data?

According to the Personal Data Protection Commission of Singapore, data about an individual, who can be identified from the data (whether from that data itself or together with other information that the organisation has or is likely to have access to) would be personal data.

Typical examples include full name, NRIC number, passport number, photograph or image of an individual, mobile telephone number, personal email address or thumbprint.

What personal information does MTFA collect and hold?
MTFA collects personal information for the purpose of its provision of services to you and the operation and administration of the organisation. This information typically includes:

your name, address, phone and facsimile numbers and email addresses (contact information);
your age, birth date, gender, occupation, profession or job title;
your MTFA websites’ usernames and passwords and your interactions with MTFA-related

websites;
details of the products and services you have purchased from MTFA or which you have

enquired about, together with any additional information necessary to deliver those

products and services and to respond to your inquiries;
any additional information relating to you that you provide to MTFA directly through our

websites or indirectly through use of MTFA’s websites or online presence, through our

representatives or otherwise; and
information you provide to MTFA through customer surveys or visits by our representatives

from time to time.
MTFA may also collect some information that is not personal information because it does

not identify you or anyone else. For example, MTFA may collect anonymous answers to surveys, competitions or aggregated information about how users use our websites

How do we collect your personal information?
MTFA collects your personal information directly from you unless it is unreasonable or impracticable to do so. MTFA collects personal information that you provide us:

over the phone, in correspondence, in person, via our websites and related social media platforms;
during conversations between you and our representatives;
during any written communications between you and our representatives;
when you complete a credit application or goods/services order with us;
when we engage you to provide us with any goods/services;
when you apply for a position with us or send us an expression of interest, directly or via a

third party or third party service;
when you register to enter any campaigns on our websites or social media sites;
when you register for any of our services, including WiFi networks, alerts, blogs, or other

subscription services; and
when conducting due diligence on entities you are affiliated with.
MTFA may also collect personal information from third parties including from the third party

companies such as recruitment agencies, credit reporting agencies, law enforcement agencies, and other government entities.

In some cases, MTFA may also collect your personal information through the use of cookies. When you access our websites, we may send a ‘cookie’ (which is a small unit of data temporarily stored on the hard disk of your computer by your browser) to your computer. The information contained in the cookies may assist us with functions such as improved navigation and a high level of user-friendliness. It also enables us to keep track of products or services you view so that, if you consent, MTFA can send you news about those products or services. MTFA also use cookies to measure traffic patterns, to determine which areas of our websites have been visited and to measure transaction patterns in the aggregate. MTFA uses this to research its users’ habits to improve its online products and services.

Our cookies do not collect personal information. The majority of web browsers automatically accept cookies. If you do not wish to receive cookies, you can adjust your browser to disable cookies but this may restrict your ability to access certain areas of our websites.
We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the websites, track users’ movements, and gather broad demographic information.

What happens if we can’t collect your personal information?

If you do not provide us with the personal information described above, some or all of the following may happen:

we may not be able to process your donations.
we may not be able to provide the products or services you requested, either to the same

standard or at all, or assess any application you have made to us;
we may not be able to provide you with information about products or services that you may

want, including information about discounts, sales, special promotions or competitions; or
we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

For what purposes do we collect, hold, use and disclose your personal information?

MTFA collects personal information about you for the purpose of its provision of services to you and the operation and administration of the organisation. In addition, MTFA may collect, hold, use and disclose your personal information for the following related purposes:

processing donations so that we may serve our beneficiaries.
providing products, services, deals and competitions offered by us and/or our commercial

associates, partners and sponsors to you and sending communications requested by you;
answering inquiries and providing information or advice about our business, existing and

new products, assets, services and in relation to technical matters;
providing you with access to protected areas of our websites;
assessing the performance of our websites and improving the operation of those websites;
tailoring and personalising website content and deals offered by us and/or our commercial

associates, partners and sponsors, depending on your location and interests;
conducting business processing functions including providing personal information to our

related bodies corporate, contractors, service providers or other third parties;
conducting research from time to time based on the information MTFA collects from you;
administrative, marketing (including direct marketing), recruitment, planning, product or

service development, quality control and research purposes of MTFA, MTFA and its

contractors, service providers or other third parties;
updating our records and keeping your contact details up to date;
providing your updated personal information to our related bodies corporate, contractors or

service providers;
processing and responding to any complaint made by you; and
complying with any law, rule, regulation, lawful and binding determination, decision or

the direction of a regulator, or in cooperation with any governmental authority of any country (or

a political subdivision of a country).
Your personal information will not be shared, sold, rented, or disclosed other than as

described in this Privacy Policy.

To whom may MTFA disclose your information?

MTFA may disclose and transfer your personal information for the purposes outlined above and related purposes:

to our employees, related bodies corporate, members of our online community, contractors, or service providers located in Singapore and overseas including without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants, for the purposes of providing services in connection with the operation of our websites or our business, fulfilling your requests or inquiries, and to otherwise provide products and services to you;
to our agents, affiliates and related bodies corporate located in Singapore and overseas;
to suppliers and other third parties with whom we have commercial relationships, for

business, marketing and related purposes where you have consented; and
to the authorities or any government organisation, eg. Ministry of Social & Family Development (MSF).

Do we disclose your personal information to anyone outside Singapore?

MTFA may disclose personal information to our service providers, related bodies corporate and their service providers located overseas, for some of the purposes listed above.

MTFA will take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

Direct marketing materials

MTFA may send you direct marketing communications and information about our products and services and those of our sponsors and commercial partners that MTFA considers may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email and will be carried out in accordance with the Spam Control Act (2008). If you indicate a preference for a method of communication, MTFA will endeavour to use that method whenever practical to do so. At any time, you may opt-out of receiving marketing communications from us by contacting us using the contact details below or by using the opt-out facilities provided in the marketing communications and MTFA will then ensure that your name is removed from our mailing list.
MTFA may provide your personal information to other affiliated organisations for the purposes of direct marketing.

How can you access and correct your personal information?

Under the PDPA, you have certain rights to seek access to the personal data that is in our possession or under our control.

You also have the right generally to request that we correct any inaccuracies in the personal data that is in our possession or under our control. Where possible, you may also edit your personal data in our systems. Please contact our Privacy Officer (see details below) if you wish to access or edit information about yourself that we may be holding.

Where MTFA holds information that you are entitled to access, MTFA will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). MTFA may charge you a reasonable fee to cover our administrative and other reasonable costs in providing you the information. MTFA will not charge you for simply making the request and will not charge for making any corrections to your personal information.

There may be instances where MTFA cannot grant you access to the personal information it holds. For example, MTFA may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality.

MTFA will consider if the information requires amendment. If MTFA does not agree that there are grounds for amendment, MTFA will add a note to the personal information stating that you disagree with it.

What is the process for complaining about a breach of privacy?

If you believe that your privacy has been breached, please email us with a full description of the issue. MTFA will treat your requests or complaints confidentially. MTFA’s Privacy Officer (see below) will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. MTFA aims to ensure that your complaint is resolved in a timely and appropriate manner.

Security

MTFA takes reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. MTFA may hold your information in either hard copy or electronic form on our servers and secured third-party servers. Personal information is destroyed or de-identified when no longer needed.

As our websites are linked to the internet, and the internet is inherently insecure, MTFA cannot provide any assurance regarding the security of transmission of information you communicate to us online. MTFA also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Links

Our websites may contain links to other websites operated by third parties. MTFA makes no representations or warranties in relation to the privacy practices of any third-party websites and MTFA is not responsible for the privacy policies or the content of any third-party websites. Third-party websites are responsible for informing you about their own privacy practices.

Changes to our Privacy Policy

MTFA may modify its Privacy Policy from time to time and if it does so, it will post any updated Privacy Policy on its website. We encourage you to check the MTFA websites periodically to ensure that you are aware of our current Privacy Policy.

Privacy Officers:

Please contact Ms Norrashidah or Mr Amzar Imran (Data Protection Officers) for more information.

Norrashidah (Data Protection Officer)

norramtfa@mtfa.org

Tel: 6747 7556

Amzar Imran (Data Protection Officer)

amzarmfa@mtfa.org
Tel: 6747 7556

This Privacy Policy was last updated on 3rd June, 2021.